- About GIGABYTE
|System / HW Installation||Does it support Creative Sound Core3D and headphone amplifier?|
|Yes, both front and rear audio support these features.|
|System / HW Installation||What is the weight limit for the CPU cooler?|
|The weight limit is 450g.|
|Storage Devices||My Windows 8.1 system can't accelerate with SSD to get Intel Smart Response TechnologySRT working.|
|Your GPT Mode O.S. HDD needs at least 5MBRecommended 10MB unallocated place for SRT to store the data.
Please shrink a 5MBRecommended 10MB volume on your O.S. HDD and reboot to get SRT working.
|System / HW Installation||How to enter BIOS setting when Windows 8 fast boot is enabled?|
|Too shorten boot up time, fast boot feature does not allow [DEL] key to enter BIOS during POST.
You may follow the procedure below to enter BIOS setting:
|Driver / Software / OS||Why do I receive the following error message 'Integrated graphics device was not found' whenever execute Virtu MVP?|
|Virtu MVP allows user to dynamically switch between integrated graphics and discrete graphics cards. Please go to BIOS setting and find [Peripheral] tab to enable [Internal Graphics].|
|System / HW Installation||Error occurs when I try to install onboard VGA driver on Windows Vista.|
Since there are some limitations on processor, please verify it in advance:
● If you are using Sandy Bridge CPU, please click here to download the latest onboard VGA driver and try again.
● Ivy Bridge CPU does not support Windows Vista operating system. Please either replace it with Sandy Bridge CPU or use Windows 7 / 8 instead.
|Driver / Software / OS||Are there any restrictions or limitations when using Xpress Recovery2 software?|
|If your hard disk size capacity is larger than 137GB, Xpress Recovery2 will install successfully under Windows XP SP1or later, Windows 2000 SP3or later. If you are using any older versions of O.S to the ones that was mentioned, please install software called "EnableBigLba" , to ensure Xpress Recovery2 will install properly.|
|Others||How to use Xpress Recovery2?|
|Xpress Recovery2 is designed to provide quick backup and restoration of hard disk data. Supporting Microsoft operating systems including Windows XP/2000/NT/98/Me and DOS, and file systems including FAT16, FAT32, and NTFS, Xpress Recovery2 is able to back up data on hard disks on PATA and SATA IDE controllers. After Xpress Recovery2 is executed from CD-ROM for the first time, it will stay permanent in your hard disk. If you wish to run Xpress Recovery2 later, you can simply press F9 during system bootup to enter Xpress Recovery2 without the CD-ROM. System requirements:
|Driver / Software / OS||There is a Windows 8 BSOD problem when I upgrade it from Windows 7 which has On/off Charge installed.|
|Please update to the latest version of On/Off charge from GIGABYTE official website.|
|Driver / Software / OS||How to determine whether drivers are all installed?|
|Download Center can help to verify. You may click here for the instructions.
|Driver / Software / OS||What Operatiing System can my motherboard support?|
|Please refer to the specification on our website or user manual. Attach the two example images of where the information shows on product page or user manual. The information may vary by models.
|Driver / Software / OS||After using the program Xpress Recovery2 from the Driver CD to backup the files, when rebooting the system why won't Xpress Recovery run by pressing F9 as indicated, the only way to run Xpress Recovery2 is by inserting the Driver CD and running it off the CD?|
|The latest version of Xpress Recovery2 has fixed this issue, please go to Utility section under Motherboard support and download latest Xpress Recovery2.|
|Driver / Software / OS||There is an error when installing the USB 3.0 driver to a system running on Windows 8 with On/off Charge installed.|
|Please uninstall the On/off Charge from control panel first. Install the USB 3.0 driver before latest version of On/Off charge is installed again.|
|System / HW Installation||USB 3.0 performance drops after system shut down in Windows 8.|
|Please update BIOS to latest version and [Load Optimized Defaults]. If problem remains, kindly set [xHCI Mode] to [Enable].|
|Driver / Software / OS||Why my system is constantly rebooted after executing the EZ Smart Response from EZ Setup?|
Method 1: Save the file of patch.exe on your system desk and execute it before reboot the system. Then the Intel Smart Response will be done of reset after system rebooted.
Method 2: Remove the EZ Setup and reinstall your Windows OS. Visit GIGABYTE website to get the latest version of EZ Setup and go through the installing process of EZ Setup.
|System / HW Installation||How to enable Enhanced Intel SpeedStep Technology EIST?|
|Kindly follow the procedure below:
|Peripherals||How to adjust volume control with SPDIF out?|
|Since the data requires decoding, volume control can only be adjusted through decoding unit or amplifier rather than the sending device motherboard.|
|Memory||Why can't I enable some RAID function?|
|Due to the limitation of PC structure, the capacity of shadow memory is fixed. If the shadow memory is not enough, some of the RAID controllers will be inactive.|
|Product Spec.||What is the HDMI version?|
|The HDMI version is 1.4.|
|Storage Devices||Why doesn’t the system recognize all 6 hard disks while using RAID 10 array? Instead, only 4 of them were detected.|
|RAID 10 requires to use a multiple of 4 HDDs. With recent technology and RAID 10 specification, so far it can only support up to 4 hard disk at a time while using RAID 10 array.|
|Driver / Software / OS||Why does the system pop up an UAC User Account Control alert window while executing Dynamic Energy Saver / Dynamic Energy Saver Advanced / Dynamic Energy Saver 2 or EasyTune6 in Windows Vista / 7?|
|UAC is a protection procedure made by Microsoft to prevent unauthorized changes. You can modify disable UAC setting in Microsoft and you will no longer receive this message.|
|Driver / Software / OS||After installed EasyTune6, I always receive UAC User Account Control alert windows after entering Windows Vista / 7. Is there any way to prevent it?|
|Kindly download latest EasyTune6 from our web site.|
|BIOS||How come the Energy star certification mark and the DualBIOS logo disappear during BIOS POST?|
|EPA has strengthened the requirements for computers earning the ENERGY STAR certification mark. Desktop computer is eligible for ENERGY STAR. Therefore, the Energy star certification mark will be removed in motherboard BIOS. Meanwhile, the DualBIOS logo will be removed.
For detail of EPAEnvironmental Protection Agency, please click here.
|Product Spec.||What is the difference between a 24-pin and a 20-pin motherboard power connector?|
|The 20-pin connector belongs to older ATX standard while 24-pin connector follows newer ATX standard. The 24-pin connector just the 20-pin cable with 4 extra wires to provide extra current. As long as your power supply can provide sufficient power to the motherboard, you can still use 20-pin power supply.
|Driver / Software / OS||Why does the system crash occasionally when Easy Tune 6 and online game Battlefield: Bad Company 2 runs simultaneously?|
|Battlefield: Bad Company 2 has built-in PunkBuster which had been found compatibility issue with Easy Tune 6 utility. We suggest you to disable Easy Tune 6 before playing this game to prevent system crash.|