- About GIGABYTE
|Peripherals||In Windows XP, how to play sound from both front and rear audio jacks?|
|First of all, make sure the audio cable from the chassis supports HD Audio then follow the instruction below:
|Driver / Software / OS||What is the standard operation procedure of HD audio driver installation under WINXP?|
|Before installing HD audio codec driver please make sure Win XP has been updated with Service Pack. If Service Pack has not yet been installed, please try install service pack through Windows Update.
Please make sure service pack and patches are properly installed. If SP1 or SP2 has already been installed, kindly make sure that the system is not overclocked and also that onboard HD audio codec works at default settings.
Follow by inserting the driver CD's which is provided with the motherboard, when prompted with a pop-up box please select "Xpress Install" on the top right corner to install all the necessary drivers.
If you want to manually install the HD audio drivers then you will have to firstly download the Microsoft UAA Bus driver and install it. After you restart the system please check the model of your onboard HD audio codec, and download the matching audio drivers for installation. After the mentioned procedures are done the onboard audio should work accordingly.
If SP3 has already been installed, kindly download ths latest HD audio drivers from GIGABYTE's or audio chip vender's website to install directly. PS: When installing older HD audio drivers on Win XP with SP3, system may appear a message which is about Microsoft UAA Bus driver isn't been installed yet. Please use the ths latest HD audio drivers to install.
|Driver / Software / OS||Are there any restrictions or limitations when using Xpress Recovery2 software?|
|If your hard disk size capacity is larger than 137GB, Xpress Recovery2 will install successfully under Windows XP SP1or later, Windows 2000 SP3or later. If you are using any older versions of O.S to the ones that was mentioned, please install software called "EnableBigLba" , to ensure Xpress Recovery2 will install properly.|
|Others||How to use Xpress Recovery2?|
|Xpress Recovery2 is designed to provide quick backup and restoration of hard disk data. Supporting Microsoft operating systems including Windows XP/2000/NT/98/Me and DOS, and file systems including FAT16, FAT32, and NTFS, Xpress Recovery2 is able to back up data on hard disks on PATA and SATA IDE controllers. After Xpress Recovery2 is executed from CD-ROM for the first time, it will stay permanent in your hard disk. If you wish to run Xpress Recovery2 later, you can simply press F9 during system bootup to enter Xpress Recovery2 without the CD-ROM. System requirements:
|Driver / Software / OS||There is a Windows 8 BSOD problem when I upgrade it from Windows 7 which has On/off Charge installed.|
|Please update to the latest version of On/Off charge from GIGABYTE official website.|
|BIOS||In BIOS settings under 'CPU Voltage Setting' option, why is the adjustable voltage range different to the ones shown in the user manual?|
|The adjustable voltage range will be different based on the CPU that is installed. Different models of CPU have different adjustable voltage range. The adjustable voltage range which is highlighted in the user manual is just for user reference.|
|Driver / Software / OS||How to determine whether drivers are all installed?|
|Download Center can help to verify. You may click here for the instructions.
|Driver / Software / OS||What Operatiing System can my motherboard support?|
|Please refer to the specification on our website or user manual. Attach the two example images of where the information shows on product page or user manual. The information may vary by models.
|Storage Devices||Why is the Samsung hard disk supporting ATA133 detected as ATA100 on a ATA133-supported motherboard?|
|This is related to the hard drive. For the detailed information about this issue, please refer to Samsung's website: http://www.samsung.com/global/business/hdd/faqView.do?b2b_bbs_msg_id=117|
|Driver / Software / OS||What does 'Windows Vista Ready' mean when there is such logo or description found on website information or color box and other marketing materials for motherboards?|
|"Windows Vista Ready" means the motherboard hardware meets preliminary Windows Vista requirements: Direct X9 graphics controller and High Definition audio. However motherboards with these 2 requirements are not guaranteed to pass Windows Vista Logo program, nor meets Vista Premium version specification. Drivers for Windows Vista are not available from vendors now, but will be available when Windows Vista is officially launched.|
|Driver / Software / OS||Windows crashes when I start Adobe Audition, Adobe Encore DVD, Adobe Premiere Elements, or Adobe Premiere Pro.|
|Please upgrade Realtek HD audio driver to latest version, and you can download this driver from Realtek website at http://www.realtek.com.tw|
|Driver / Software / OS||After editing settings within EasyTune5 and selecting 'auto load last save on next reboot'. When system is rebooted why are the last changes made in EasyTune5 not saved.|
|To save the settings made, kindly make sure you first select the button [GO] and then select button [Save] before rebooting the system.|
|Driver / Software / OS||After using the program Xpress Recovery2 from the Driver CD to backup the files, when rebooting the system why won't Xpress Recovery run by pressing F9 as indicated, the only way to run Xpress Recovery2 is by inserting the Driver CD and running it off the CD?|
|The latest version of Xpress Recovery2 has fixed this issue, please go to Utility section under Motherboard support and download latest Xpress Recovery2.|
|Product Spec.||What version is the built-in HDMI connector for Model GA-MA69G-S3H / GA-MA69GM-S2H compliant with?What audio format does it support?|
|The HDMI connector on GA-MA69G-S3H / GA-MA69GM-S2H is version 1.2 complaint which supports DTS, AC3, LPCM 48K@ 2 channel|
|VGA / Display||What is the freqnency of onboard GPU ?|
|Others||When switching on the PC there is always a message at BIOS POST “K8 NPT Data change… Update New Data to DMI”, what does this message mean?|
|It means that data of the memory registry of K8 processor has been updated to DMI when the system is turned on. Those data are aimed to be written back to processor when PC wakes up from sleep mode of S3STR.|
|Product Spec.||Does it support ATI HyperMemory?|
|Yes, it supports ATI HyperMemory.
|Peripherals||How to adjust volume control with SPDIF out?|
|Since the data requires decoding, volume control can only be adjusted through decoding unit or amplifier rather than the sending device motherboard.|
|Peripherals||Via the integrated ALC889A audio codec, is it able to output the DTS-HD audio via SPDIF interface?|
|Due to the output bandwidth of SPDIF interface is 3.1Mb per second and the DTS-HD audio is able up to 28Mb per second; therefore, the DTS-HD audio only can decode to LPCM audio format by ALC889A and then output to speakers.|
|Memory||Why can't I enable some RAID function?|
|Due to the limitation of PC structure, the capacity of shadow memory is fixed. If the shadow memory is not enough, some of the RAID controllers will be inactive.|
|Memory||I have installed Phenom CPU and memory modules according to the Dual Channel Memory Configuration table in user’s manual, but system shows “unganged mode, 64-bit” during POST. How do I enable 128bit dual memory channel?|
|Phenom CPU have two individual memory controllers DCTs, each one of them controls single memory channel 64 bit. These two DCTs can work simultaneously when memory modules are installed on different memory channels. It is called “unganged mode”.
You can switch to “ganged mode, 128bit” when you are using two or four of the same memory modules. Please kindly enter BIOS setup program, to press CTRL+F1 key to enable advanced BIOS setup features then enter "MB Intelligent TweakerM.I.T.\ DRAM Configuration", to set the “DCTs Mode” as “Ganged”.
|Driver / Software / OS||The audio codec used on my motherboard is ALC889A, after installing audio drivers, when trying to perform the speaker test function in Realtek audio program, why will only the front left and front right of the S/PIDIF speaker have proper audio output?
Also where can I find DTS related functions in Realtek audio program?
|ALC889A audio codec does not support DTS decoding function.
The DTS multi channel function is provided through the playback program, when using playback program that supports DTS decoding function such as Power DVD to play DVD movies, S/PDIF speaker will automatically output multi channel audio properly.
|Storage Devices||Why doesn’t the system recognize all 6 hard disks while using RAID 10 array? Instead, only 4 of them were detected.|
|RAID 10 requires to use a multiple of 4 HDDs. With recent technology and RAID 10 specification, so far it can only support up to 4 hard disk at a time while using RAID 10 array.|
|Driver / Software / OS||Why does the system pop up an UAC User Account Control alert window while executing Dynamic Energy Saver / Dynamic Energy Saver Advanced / Dynamic Energy Saver 2 or EasyTune6 in Windows Vista / 7?|
|UAC is a protection procedure made by Microsoft to prevent unauthorized changes. You can modify disable UAC setting in Microsoft and you will no longer receive this message.|
|Driver / Software / OS||After installed EasyTune6, I always receive UAC User Account Control alert windows after entering Windows Vista / 7. Is there any way to prevent it?|
|Kindly download latest EasyTune6 from our web site.|
|Product Spec.||What is the difference between a 24-pin and a 20-pin motherboard power connector?|
|The 20-pin connector belongs to older ATX standard while 24-pin connector follows newer ATX standard. The 24-pin connector just the 20-pin cable with 4 extra wires to provide extra current. As long as your power supply can provide sufficient power to the motherboard, you can still use 20-pin power supply.
|Driver / Software / OS||Why does the system crash occasionally when Easy Tune 6 and online game Battlefield: Bad Company 2 runs simultaneously?|
|Battlefield: Bad Company 2 has built-in PunkBuster which had been found compatibility issue with Easy Tune 6 utility. We suggest you to disable Easy Tune 6 before playing this game to prevent system crash.|
|Driver / Software / OS||Why does the onboard HD audio driver not install successfully ?|
|Please install the audio driver again by following procedure.
1. Please make sure your Windows XP have included service pack. Please right-click the “My computer” icon on desktop. Select “Properties\ General. Please refer to picture 1 as below If your system does not include service pack, please update from Microsoft official website. Please connect to internet and launch the “Internet Explorer”, click the “Tools” on the tool bar and select the “Windows Update”.
2. Please make sure if the “Microsoft UAA Bus Driver for High Definition Audio” exist in “Device manager\ System devices”. Please right-click the “My computer” icon on desktop. Select “Properties\ Hardware\ Device Manager. Please refer to picture 2 as below. If the “UAA Bus Driver” does not exist, please install it from driver CD/ DVD. Please launch “My Computer”, open CD/ DVD drive\ Audio\ MSHDQFE\ Win2K_XP\ US”, to execute kb888111xpsp1.exe for SP1 system or kb888111xpsp2.exe for SP2 system. If your PC is SP3 system, please reinstall SP3.
3. If the “Microsoft UAA Bus Driver for High Definition Audio” is work properly, there may be an “Audio Device on High Definition Audio Bus” behind “Sound, video and game controllers” or an “Unknown device” behind “Other devices”. Please disable this device. Please refer to picture 3 as below. You can skip this step if device mentioned earlier does not exist in “Device Manager”.
4. Please disable the “Microsoft UAA Bus Driver for High Definition Audio” as well. Please refer to picture 4 as below
5. After that, please uninstall the “Microsoft UAA Bus Driver for High Definition Audio”. Please refer to picture 5 as below
6. When finish the above steps, please click the “Scan for hardware changes” button. Please refer to picture 6 as below When the “Found new hardware wizard” display, please do not click the “Next” button. Please click the “Cancel” button at this point.
7. You can now install the audio driver from driver CD/ DVD or from the driver file that you have downloaded from Gigabyte website. Please refer to picture 7 as below; the path in driver CD is \Audio \Realtek \Setup.exe
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